Customer Service Executive – Logistics (18K - 23K)

About the Company:

Our client is a fast-growing cross-border eCommerce solutions provider, offering end-to-end logistics, warehousing, and fulfillment services to global brands and online retailers.

With a strong presence across Asia and international markets, they are committed to delivering seamless customer experiences and operational excellence.

Position Overview:
They are looking for a proactive and experienced Customer Service Executive. This role is critical in ensuring customer satisfaction, resolving escalations, and optimizing service processes in a fast-paced, tech-driven environment.

Key Responsibilities:

• Deliver timely and effective support across multiple channels (email, chat, phone).
• Develop and implement customer service policies, procedures, and KPIs.
• Handle complex customer inquiries and escalations with professionalism and efficiency.
• Collaborate with logistics, operations, and tech teams to resolve service issues and improve customer journeys.
• Monitor service metrics and generate reports for senior management.
• Train and coach team members to maintain high service standards.
• Drive continuous improvement initiatives to enhance customer satisfaction and retention.

Requirements:

• Bachelor’s degree in Business, Logistics, or related field.
• Minimum 1 -3 years of customer service experience
• Experience in eCommerce, logistics, or cross-border trade is highly preferred.
• Proficient in CRM systems and customer support tools.
• Fluent in English and Chinese (Cantonese/Mandarin); other languages are a plus.

If you are interested in finding out more about this career opportunity, please email your resume to Phoebe Leung , Web: www.charterhouse.com.hk